Terms of service

TERMS OF SERVICE

OVERVIEW

This website is operated by Amanda McKenzie. Throughout the site, the terms “we,” “us,” and “our” refer to Amanda McKenzie. By visiting our site and/or purchasing from us, you agree to be bound by the following Terms of Service.

By using our website, you confirm that you are at least the age of majority in your state or province of residence.

We reserve the right to refuse service to anyone for any reason at any time.

PRODUCT INFORMATION

We make every effort to display our products as accurately as possible. However, we do not guarantee that colors, textures, or results displayed on your screen will be exact.

All skincare products are for external use only. Results may vary based on individual skin types.

PRICING & PAYMENTS

All prices are listed in USD unless otherwise stated. Prices are subject to change without notice.

We reserve the right to modify or discontinue any product at any time without liability.

LIMITATION OF LIABILITY

Amanda Mckenzie shall not be liable for any direct, indirect, incidental, or consequential damages resulting from the use of our products or website.

Use of our products is at your own risk. Please consult a healthcare professional if you have sensitive skin or medical concerns.

PRIVACY POLICY

PERSONAL INFORMATION

We collect personal information you provide when placing an order, subscribing to emails, or contacting us. This may include your name, address, email, phone number, and payment details.

Your information is used only to:

Process orders
Communicate with you
Improve customer experience

We do not sell or share your personal information with third parties, except as necessary to fulfill your order (payment processors, shipping carriers).

SECURITY

Your data is protected using secure technology and encryption. Payment information is handled through Shopify’s secure payment gateways.

REFUND & RETURN POLICY

RETURNS

Due to the nature of skincare products, all sales are final. We do not accept returns or exchanges once a product has been opened or used.

DAMAGED OR DEFECTIVE ITEMS

If your item arrives damaged or defective, please contact us within 48 hours of delivery at a.r.m.productdistribution@gmail.com with photos of the issue.

Eligible claims will receive a replacement or store credit at our discretion.

SHIPPING POLICY

PROCESSING TIME

Orders are processed within 2–5 business days (excluding weekends and holidays).

SHIPPING TIME

Shipping times vary depending on location and carrier. Estimated delivery times are not guaranteed.

LOST OR STOLEN PACKAGES

Amanda McKenzie is not responsible for lost or stolen packages once marked as delivered by the carrier. Please contact the shipping provider directly.

DISCLAIMERS

Our products are not intended to diagnose, treat, cure, or prevent any medical condition. Statements on this website have not been evaluated by the FDA.

Always perform a patch test before full application.